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Üzleti angol/ Business English

FORMAL TELEPHONE LANGUAGE
lesson here/ Lektion hier/ lecke itt
..... speaking./ This is .....
Who is this, please?/ Who is calling please?
I'd like to speak TO..../ Can I speak to...?
Would you like to....?
leave a message
leave the office
in the office
Can I take a message?
Just a moment.
Hold on please while I find a pen.
I've made a note of that.
I'll pass on your message.
Shall I ask him/her/ them to call you back?
I'm afraid...
I've got the wrong number.
You've got the wrong number.

ABBREVIATIONS
lesson here/ Lektion hier/ lecke itt
enc.= enclosed
cc= carbon copy
asap= as soon as possible
RSVP= "respondez s'il vous plait"= please reply
pp= "per procurationen"= through the agency of ...
ps= postscript
c/o= care of
i.e.= "id est"= this is/ in other words
FYI= for your information
PTO= please turn over

APPLYING FOR A JOB
lesson here/ Lektion hier/ lecke itt

Dear HR Team,

I am writing in response to your advertisement in today's Metropol for an assistant. I would like to apply for this position.
I am a recent graduate of the Corvinus University in Budapest and I am currently working part-time as a clerk for RTL. I am familiar with all aspects of office operations.
I have attached a copy of my resume and would very much appreciate an opportunity of an interview.
Thank you very much for your time and consideration.
I am looking forward to hearing from you.

Yours faithfully,

Xy (signature)


OUT OF OFFICE MESSAGES
lesson here/ Lektion hier/ lecke itt
Out of office messages are to advise people who are sending you email that you are not in the office and won't be able to respond. This short automatic reply should be clear, understandable and should help the recipients decidewhat action to take.

Dear Mail Sender,

Thank you for your e-mail.
I will be back in the office on 7th April and will contact you as soon as possible after that date. If you need immediate assistance, please contact my colleague, Mrs. Smith. Her email address is: mrs.smith@company.com

Best regards,
Tom White

DESCRIBING TRENDS
lesson here/ Lektion hier/ lecke itt

graph = grafikon
chart = diagram, grafikon
table = táblázat
This graph shows... = A grafikon a .....-t mutatja.
horizontal axis = y tengely
vertical axis = x tengely
to rise = emelkedik // to fall = esik
to rise from x to y = x-ről y-ra nő
to increase = nő // to decrease = csökken
to jump = ugrik // to drop = esik
to soar = felszökik, felreppen // to shrink = apad, hátrál
to boom = virágzik, fellendül // to go down = visszaesik
to improve = javul
to fluctuate = ingadozik // to remain stable = stagnál
to double = megduplázódik
to triple = megtriplázódik
to continue = folytatódik
to change = változik
It reaches a peak. = Eléri a csúcsot/ tetőpontot.
It reaches a low point. = A minimumnál van.
It remains steady. = Stagnál.
considerable = jelentős
slight(ly) = enyhe (enyhén)
stable = stabil
company's performance = a vállalat teljesítménye
during = (idő) alatt
period = időszak

PUNCTUATION MARKS
lesson here/ Lektion hier/ lecke itt
period = pont
comma = vessző
semicolon =pontosvessző
colon =kettőspont
ellipses = pont...pont...pont
dash = gondolatjel
exclamation point = felkiáltójel
virgule = perjel
question mark = kérdőjel
quotation marks = idézőjel
parentheses = zárójel
square brackets = szögletes zárójel

COMPLAINTS
dissatisfied = elégedetlen
dissatisfaction = elégedetlenség
facts = tények
details = adatok
notify = szól, bejelent, tudat
follow up = nyomon követ
return = visszatér, visszaad
representative = képviselő
unable = képtelen
replace = helyettesít
resolve = megold, megfejt
unresolved = megoldatlan
appreciate = értékel
refund = visszatérítés
as soon as possible = amint lehet
comply with = teljesít, eleget tesz
proof = bizonyíték
confirm = megerősít
honor = tisztelet, megtiszteltetés
request = kérés, kívánság
matter = probléma

OFFICE SUPPLIES
lesson here/ Lektion hier/ lecke itt
binder
iratgyűjtő
legal pad
jegyzettömb
calculator
számológép
paper clip
gemkapocs
correction fluid
hibajavító
pen
toll
envelope
boríték
post-it note pad
post-it
file folder
dosszié
pushpin
rajzszög
glue stick
ragasztó
scissors
olló
highlighter
szövegkiemelő
scotch tape
cellux tépő
hole punch
lyukasztó
stapler
tűzőgép
laminator
lamináló gép
staples
tűzőkapocs

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