Üzleti angol/ Business English

FORMAL TELEPHONE LANGUAGE
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..... speaking./ This is .....

Who is this, please?/ Who is calling please?

I'd like to speak TO..../ Can I speak to...?

Would you like to....?

leave a message

leave the office

in the office

Can I take a message?

Just a moment.

Hold on please while I find a pen.

I've made a note of that.

I'll pass on your message.

Shall I ask him/her/ them to call you back?

I'm afraid...
I've got the wrong number.

You've got the wrong number.

ABBREVIATIONS
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enc.= enclosed

cc= carbon copy

asap= as soon as possible

RSVP= "respondez s'il vous plait"= please reply

pp= "per procurationen"= through the agency of ...

ps= postscript

c/o= care of

i.e.= "id est"= this is/ in other words

FYI= for your information

PTO= please turn over

APPLYING FOR A JOB
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Dear HR Team,

I am writing in response to your advertisement in today's Metropol for an assistant. I would like to apply for this position.
I am a recent graduate of the Corvinus University in Budapest and I am currently working part-time as a clerk for RTL. I am familiar with all aspects of office operations.
I have attached a copy of my resume and would very much appreciate an opportunity of an interview.
Thank you very much for your time and consideration.
I am looking forward to hearing from you.

Yours faithfully,

Xy (signature)

OUT OF OFFICE MESSAGES
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Out of office messages are to advise people who are sending you email that you are not in the office and won't be able to respond. This short automatic reply should be clear, understandable and should help the recipients decidewhat action to take.

Dear Mail Sender,

Thank you for your e-mail.

I will be back in the office on 7th April and will contact you as soon as possible after that date. If you need immediate assistance, please contact my colleague, Mrs. Smith. Her email address is: mrs.smith@company.com

Best regards,

Tom White

DESCRIBING TRENDS
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graph = grafikon
chart = diagram, grafikon
table = táblázat
This graph shows... = A grafikon a .....-t mutatja.
horizontal axis = y tengely
vertical axis = x tengely
to rise = emelkedik // to fall = esik
to rise from x to y = x-ről y-ra nő
to increase = nő // to decrease = csökken
to jump = ugrik // to drop = esik
to soar = felszökik, felreppen // to shrink = apad, hátrál
to boom = virágzik, fellendül // to go down = visszaesik
to improve = javul
to fluctuate = ingadozik // to remain stable = stagnál
to double = megduplázódik
to triple = megtriplázódik
to continue = folytatódik
to change = változik
It reaches a peak. = Eléri a csúcsot/ tetőpontot.
It reaches a low point. = A minimumnál van.
It remains steady. = Stagnál.
considerable = jelentős
slight(ly) = enyhe (enyhén)
stable = stabil
company's performance = a vállalat teljesítménye
during = (idő) alatt
period = időszak

PUNCTUATION MARKS
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period = pont

comma = vessző

semicolon =pontosvessző

colon =kettőspont

ellipses = pont...pont...pont

dash = gondolatjel

exclamation point = felkiáltójel

virgule = perjel

question mark = kérdőjel

quotation marks = idézőjel

parentheses = zárójel

square brackets = szögletes zárójel

COMPLAINTS

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dissatisfied = elégedetlen

dissatisfaction = elégedetlenség

facts = tények

details = adatok

notify = szól, bejelent, tudat

follow up = nyomon követ

return = visszatér, visszaad

representative = képviselő

unable = képtelen

replace = helyettesít

resolve = megold, megfejt

unresolved = megoldatlan

appreciate = értékel

refund = visszatérítés

as soon as possible = amint lehet

comply with = teljesít, eleget tesz

proof = bizonyíték

confirm = megerősít

honor = tisztelet, megtiszteltetés

request = kérés, kívánság

matter = probléma

OFFICE SUPPLIES
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binder	iratgyűjtő	legal pad	jegyzettömb
calculator	számológép	paper clip	gemkapocs
correction fluid	hibajavító	pen	toll
envelope	boríték	post-it note pad	post-it
file folder	dosszié	pushpin	rajzszög
glue stick	ragasztó	scissors	olló
highlighter	szövegkiemelő	scotch tape	cellux tépő
hole punch	lyukasztó	stapler	tűzőgép
laminator	lamináló gép	staples	tűzőkapocs